Marty's Appliance in Minden, NV Closed now

Reviews about Marty's Appliance

• ★ ★ ☆ ☆ ☆

  August 06, 2020, by Tarry Conard
  I have used Marty's several times in the past and have been very satisfied. But this last occasion has me less than satisfied. First, they completely forgot about and missed our appointment. When I finally got them out there, the tech was not comfortable working on my brand refrigerator (Frigidaire). Seeing the icemaker fan was covered in ice, which I said had been a repeated problem, he used hot air gun to melt ice and the fan started to work. I have done this in the past as well. He said he suspected an air leak but did not feel comfortable disassembling due to the brand. He then told me that since there was a mistake in the appointment and he did not actually fix the problem he was not going to charge me. But he would ask his coworker about the fridge and see if he knew of anything. The next day I get a call from the technician. The good news: They found there was a service bulletin about a factory defect requiring a gasket. The bad news: suddenly after getting back to the office he has decided to charge me for the service call. "Because the fan was working when I left". He was willing to in apply the charge if I had it repaired right then. But I do not like it when people or companies go back on their word. And this is especially the case when they think fixing a symptom verses fixing the problem qualifies as "fixed". I have recommended several people to them. But I am not sure that I will be using or recommending them in the future.